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Customer Service & FAQ

Exclusive Member Benefits

As an exclusive Root of Skin MD™ Member, you receive the following benefits:

Regular Savings -Save over 70% on every auto-delivery order

Convenient Auto-Delivery Service -Control your shipping frequency and delivery schedule

The auto-delivery program is one of the many Root of Skin MD™ membership benefits. It automatically ships your favorite Root of Skin MD™ products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change your shipping frequency, customize your products or cancel your auto-delivery service anytime by contacting customer service via chat or at (800)-804-9948.

Easy Customization –Change the products in your kit at any time

Get only the products you want, when you want them. It is completely flexible. Create a kit with as few as 1 product or as many as 3 products. The choice is yours. You can also change the number of items in your kit anytime, log in to your account or call us at (800)-804-9948 to customize your kit.

60-Day Money-Back Guarantee -on every shipment (minus shipping and handling)

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Did you purchase Root of Skin MD™ products from other sellers? If so, please reach out directly to the seller to understand their return policy.

Manage Your Account 24/7

Easily review your order history, update account details or shop online from any device.


Where can I find the list of Ingredients?

You can find a list of Product Ingredients on the individual product pages.

Shipping & Returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every 90 days if you don't change your shipment interval. It's entirely up to you. Chat with us or Call Us at (800) 804-9948 to manage your shipping frequency.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime after receiving your introductory kit. Simply login to your account, and from the "My Account" page select the red "Edit My Subscription" button. The new product configuration will be included in your next shipment. If you want the product immediately, you can select the "Ship Now" button to have the entire kit including the new product sent to you.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Fosdick Fulfillment Returns
c/o Root of Skin MD
500 South Broad Street
Meriden, CT 06450

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received, please allow 7 business days to process your refund.

How can I change or cancel my order?

If your order has not shipped yet, you can make changes online by logging in and going to the "My Account" tab and selecting "My Next Kit". If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at (800) 804-9948.

Frequently Asked Questions

When will I see results with Root of Skin MD™?

Root of Skin MD™ is designed to start working right away. You can start to see the difference in as little as 2 weeks—and you can notice even more results after two months.

If I choose "Ship Now," am I changing my frequency?

No. The "Ship Now" option applies only to your next auto-delivery shipment. This option is helpful if you plan to be out of town when your next shipment is due to arrive, or if you run out of your products early. We will adjust future shipment dates to accommodate your single early shipment, but your regular shipping frequency will not change. Your next shipment date will be recalculated based on this Ship Now transaction.

How often can I get my kit shipped to me?

The standard shipping frequency is 90 days for each full-sized kit. You may adjust this frequency up or down to 30, 60, 90 or 120 days to best suit your individual needs.

You're in control. You can change the cadence of your regularly scheduled, auto-shipments, as well as see exactly when your next shipment will be ready to start making its way to your door. Call us at (800)-804-9948 or chat us to manage your shipping frequency.

Contact Us


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